Privacy Policy
How we collect, use, and protect your personal information
At Fluxor, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-chain faucet platform.
Important: By using our service, you consent to the collection and use of information in accordance with this policy.
We collect several types of information to provide and improve our services:
Personal Information:
- Email address (for account creation and communication)
- Name (optional, for personalization)
- Wallet addresses (for transaction processing)
We use the collected information for the following purposes:
Service Provision:
- • Process faucet requests
- • Manage user accounts
- • Provide customer support
- • Send important notifications
Security & Analytics:
- • Prevent fraud and abuse
- • Monitor service usage
- • Improve platform performance
- • Analyze user behavior patterns
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Legal Requirements: When required by law or to protect our rights
- Service Providers: With trusted third-party services that help us operate our platform
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you explicitly consent to sharing
Note: We never share your private keys or sensitive wallet information with anyone.
We implement appropriate security measures to protect your personal information:
Technical Security:
- • SSL/TLS encryption
- • Secure database storage
- • Regular security audits
- • Access controls and monitoring
Operational Security:
- • Employee training
- • Incident response procedures
- • Regular backups
- • Vulnerability assessments
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
Retention Periods:
- Account Data: Until account deletion or 2 years of inactivity
- Transaction Records: 7 years for legal compliance
- Analytics Data: 2 years for service improvement
- Security Logs: 1 year for security monitoring
You have the following rights regarding your personal information:
Access & Control:
- • Access your personal data
- • Update or correct information
- • Request data deletion
- • Export your data
Communication:
- • Opt-out of marketing emails
- • Control notification preferences
- • Request data portability
- • Lodge privacy complaints
To exercise these rights, please contact us at support@fluxor.io
We use cookies and similar technologies to enhance your experience:
Essential Cookies:
Required for basic functionality, authentication, and security. These cannot be disabled.
Analytics Cookies:
Help us understand how users interact with our platform to improve our services.
Preference Cookies:
Remember your settings and preferences for a better user experience.
Browser Settings: You can control cookies through your browser settings, though this may affect functionality.
Our platform may integrate with third-party services:
- Analytics: Google Analytics for usage insights
- Geolocation: IP geolocation services for location data
- Email: Email service providers for notifications
- Hosting: Cloud infrastructure providers
These services have their own privacy policies, and we encourage you to review them.
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Age Requirement: Users must be at least 18 years old or have parental consent to use our services.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:
- Standard contractual clauses
- Adequacy decisions
- Other appropriate safeguards
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the "Last Updated" date
Continued use of our service after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@fluxor.io
Support Email: support@fluxor.io
Website: https://fluxor.io
Response Time: Within 24-48 hours
We are committed to addressing your privacy concerns promptly and transparently.
This Privacy Policy is effective as of the date listed above and applies to all users of our platform.